Taking a tour of an assisted living community is one of the most important steps in finding the right fit for your loved one. While a tour will give you a visual sense of the environment, the real insights come from the questions you ask. Below is a list of key questions to help guide your visit and make sure you’re getting the full picture.

Care & Staff

• What level(s) of care does your community provide?

• How is care customized for each resident?

• What is the staff-to-resident ratio during the day and overnight?

• Are staff trained to handle memory loss or dementia?

• Is there a nurse on-site 24/7?

• How do you respond to medical emergencies?

Living Spaces

• Are rooms private or shared? What floor plans are available?

• Can residents bring their own furniture and belongings?

• Are rooms equipped with kitchenettes or refrigerators?

• How often is housekeeping and laundry provided?

Meals & Dining

• How many meals are served daily, and are they included in the monthly fee?

• Can meals accommodate dietary restrictions or preferences?

• Can I see a current menu or sample a meal?

• Are snacks available outside of mealtimes?

Activities & Social Life

• What types of activities and outings do you offer each week?

• Do you have an activity calendar?

• How do you encourage social participation among residents?

• Can family members join events or dine with residents?

Health & Wellness

• How are medications managed and administered?

• Can you coordinate care with our current physicians?

• Are regular health assessments conducted?

• If care needs increase, can the resident remain in the community?

Costs & Contracts

• What is the base monthly cost, and what does it include?

• How are care charges determined and billed?

• Is there a move-in or community fee?

• What is your refund policy if a resident leaves unexpectedly?

Safety, Licensing & Reputation

• Are you licensed and regulated by the state?

• Have you had any recent citations or complaints?

• What safety features are in place (emergency call systems, secure entries, etc.)?

• How are grievances handled if a resident or family has a concern?

Overall Fit

• How long has your staff been here on average?

• What do families typically say they love most about your community?

• Can I speak with a current resident or family member?

Being prepared with the right questions helps ensure you’re making a confident and informed decision. In addition to the answers you receive, take note of how the community feels — are staff members warm and welcoming? Do residents appear comfortable and engaged? These subtle details often speak volumes.

Written by Jen Carter
Founder, Star Light Senior Advisors
info@starlightsenioradvisors.com